Case Study: Simplifying IT for a Civil Engineering Remote Workforce

By Max Selley | May 7, 2025

Client Profile
A mid-sized civil engineering firm with a large remote workforce operating across multiple states. While not our largest client, the complexity of supporting so many off-site employees made their IT logistics uniquely challenging.

The Challenge
Managing IT for a geographically dispersed team became a drain on the client’s internal resources. Devices were shipped inconsistently, setup was often incomplete, and new hires were left struggling to get up and running. The internal IT team was bogged down handling imaging, troubleshooting, returns, and redeployments, resulting in inefficiencies and downtime.

Our Solution
Although this client does some deployments on their own, we rolled out a version of our “Office in a Box” solution: preconfigured, job-ready IT kits shipped directly to employees. Beyond the hardware, we went a step further with their new hire deployments, logging into each new employee’s Windows account and fully configuring their setup before it ever leaves our facility.

This includes:

  • Pre-installing Microsoft apps
  • Setting default browsers and homepages
  • Downloading and configuring job-specific software
  • Customizing settings based on the client’s preferences

The Impact
We estimate the client is saving up to 80% in costs related to IT equipment and management, with most of the savings coming from accurately tracking their equipment, leading to maximizing the value of their IT assets. More importantly, new hires now receive devices that are truly plug-and-play – saving them a full day of setup and eliminating early friction.

Key Services Provided

  • “Office in a Box” deployment & return kits
  • Fully configured new hire setups (apps, browsers, defaults, custom installs)
  • Imaging, wiping, and re-imaging
  • Repairs and redeployments
  • End-to-end tracking and logistics

Bottom Line
When managing a large remote workforce, it’s not just about shipping laptops, it’s about making sure each device is ready to go from day one. By handling setup, tracking, repairs, and redeployments, we’ve simplified the entire process and saved our client time, money, and stress.

Posted in Announcements